WHAT TO INCLUDE WHEN RETURNING AN ITEM

1—COURIER WAYBILL (USPS/UPS/Fedex/CanadaPost/etc.)
Write the following on the return waybill and attach to front of package:
a) RETURN TO SENDER
b) COUNTRY OF ORIGIN : CANADA
c) VALUE : $10

2—ARTTOCANVAS RETURN FORM
a) DOWNLOAD this form (RETURNS FORM - CLICK TO DOWNLOAD),
b) PRINT it & FILL it out
c) RETURN it along with the canvas transfer inside the packaging.

3—COMMERCIAL INVOICE
a) FILL out this form online (COMMERCIAL INVOICE - CLICK TO VIEW AND PRINT),
b) PRINT it out
c) ATTACH to the front of the package.

IMPORTANT DETAILS TO REMEMBER:

• No refunds after 1 week after delivery.
• Three days after the order date, there will be a service/production fee of $25 charged on any cancelled orders.
• No cancellations permitted after order has been shipped.
• You are responsible for shipping canvasses back to us. Canvasses MUST be in the same good condition in which you originally received them or your reimbursement will be reduced or eliminated.
• Customer is responsible for shipping and handling fees back to us.
• If you have added BrushStrokes to your canvas transfer, that cost is not reimbursable.
• In order to cover our shipping and restocking costs, $30 per returned canvas and $60 per returned framed canvas will be deducted from any reimbursement.
• Custom-size canvasses are not reimbursable.
• Giclées by Rodney White, Vettriano and other artists are not reimbursable as they are purchased customized specifically for the customer.
• If you have ordered the wrong mount edge/finish for your canvas, you can exchange your canvas for a new canvas with a different edge by shipping the old one back to us and we can send out a new canvas for $60.
• Please note that in the case of custom prints, we must be provided an image of sufficient resolution for output and we can only print what we are sent. Personalized art is not reimbursable.

We hope you enjoy your visit to ArtToCanvas.com and we wish you a long and happy relationship with your new canvassed art!

If you have any questions, please click HERE to contact us.